Frequently asked questions

No. You can book right away without signing up. After booking you can create an account and link the booking to it, or link it to an existing account by verifying your email.

You can book until 20:00 (KST) the day before your pickup date. After 20:00, the earliest pickup you can choose moves to the day after tomorrow. The booking screen shows the earliest pickup time you can select, and the delivery time can be set from two hours after your pickup time onward.

Before payment you can change the schedule, luggage counts and requests, or cancel, yourself in My bookings. After payment you can cancel yourself in My bookings until 24 hours before your scheduled pickup, though a fee may apply depending on when you cancel. Bookings cannot be cancelled within 24 hours of pickup — please contact customer support if you need help.

Cancel at least 48 hours before your scheduled pickup time for a full refund. Between 48 and 24 hours before pickup, 20% is deducted from the refund. Within 24 hours of pickup, the booking can no longer be cancelled. The cancellation screen shows the exact refund amount before you confirm.

Members can sign in and open My bookings. If you booked without an account, use the lookup link in your booking email — it stays valid for 30 days from the pickup date.

We take bags (backpacks, shopping bags, duffel bags), small suitcases (under 27 in / 69 cm), large suitcases (27 in / 69 cm and over), and golf bags or oversized items. All items are priced by the total count regardless of type; only golf bags and special items add an extra fee per item. For anything else, please contact customer support before booking and we will let you know whether we can accept it.

Up to 50 items per luggage category in a single booking. If you need to send more, please contact customer support.

No exact measurement is needed — use 27 in (69 cm) to decide between a small and a large suitcase. If the actual luggage differs a lot from your booking, it may need to be adjusted on site.

There is no weight limit. However, if an item is over 30 in (76 cm), please tell customer support before you book. An additional fee may apply depending on size, and we will confirm it with you in advance.

Some items cannot be accepted, including cash and valuables, hazardous goods and fragile items. Please check "Items we cannot accept" below and the terms of service, and contact customer support before booking if you are unsure about an item.

At the airport, hand your luggage directly to our delivery staff at the meeting point near the arrival gate you were given. At a hotel or other accommodation, leave it at the front desk. The exact location and instructions for each spot are shown in your booking information.

You choose from the available times during booking, and the confirmed schedule appears in your booking confirmation and in My bookings. All times shown are Korea Standard Time (KST).

If you are more than 30 minutes late for a meeting at an airport or hotel, a waiting fee of US$3 per 15 minutes may apply. If your flight is delayed and you let us know in advance, no waiting fee is charged. If you do not show up within 60 minutes without contacting us, the booking is cancelled without a refund.

Yes. Choose different pickup and delivery dates and the storage period is calculated automatically. A storage fee is added per item and per day.

Yes. We photograph the outside of your luggage when we collect it, and we also record a completion photo after delivery. Photos are shared by email or through our support channel.

We upload a completion photo when the delivery finishes. You can see the photo and the progress in My bookings, or through the lookup link in your email if you booked without an account.

By the route between your pickup and drop-off areas and how many items you have. Prices are per item: all luggage is counted together, with rates set for the first item, items 2–4, and items from 5 (some routes use the same rate), and golf bags or special items add an extra fee per item. A storage fee applies if you use storage, and a surcharge for Airbnb locations. Base rates per route are on the pricing page, and the final amount is recalculated during booking.

Credit and debit cards, KakaoPay, NaverPay, TossPay, PayPal, convenience store payment (Japan), virtual account transfer and bank transfer. The methods shown can differ by your region and payment currency.

Yes. You can pay straight from the booking completion screen or the link in your booking email. Coupons, however, can only be used from a member account.

Yes. Contact customer support with your booking number and we will send it by text message or email.

Once a cancellation is confirmed, we refund to the method you paid with. It usually takes 3–7 business days and can take longer depending on the payment method and the provider (convenience store payments take noticeably longer).

Please use the customer support channel shown in your booking information. Including your booking number helps us check faster. Members can issue a support link code from the booking detail page and send it to us to identify the booking securely (valid for 15 minutes, single use).

Sign in and open the detail page of a completed booking. You can write one review per booking.

Korean, English, Japanese and Traditional Chinese. You can switch languages any time at the top right of the screen, or inside the menu on mobile.

We are very sorry. Please contact customer support right away with your booking number and photos showing the condition of the luggage. We will check and get back to you. Loss or damage caused by us is compensated up to US$300 per booking under our terms of service; minor scuffs that can occur in normal handling are not covered.